1MP)Navigate to the System Information menu. 54 Previous Firmware Version: v1. If you do not know the networking information of the camera, use either ODM or the AXIS discovery tools to locate the camera on the network. 1. Next, click on “Network” and select the “Pathfinder” menu. 32 MB: Download:. Troubleshooting articles for the VMAX IP Plus Series How to hard reset digital watchdog DVR. New PTZ camera support: DWC-MPTZ830XW, DWC-MPTZ336XW. PathFinder ™ allows users to connect, view, playback and search video from their DW ® video. Adjust the REC. Troubleshooting articles for the VMAX IP Plus SeriesView recent Digital Watchdog questions, problems, & answers. Testimonials. Supported / Affected Devices: VMAX® Series (Legacy)I have had this reoccurring problem with all my clients on the VMAX FLEX unit and I don't know what else to try. VMAX A1 Plus Rebooting Known Issue watchdog timer v1. The VMAX® IP G4™ is an NDAA and TAA compliant, easy to use embedded PoE network video recorder (NVR) that allows you to. When connecting to VMAX IP Plus using a mobile application or from a computer, communication between the devices is dependent on network connectivity. The VMAX IP G4 is an easy-to-use embedded PoE NVR that allows you to go from power up to monitoring in minutes! Available with up to 16 Power over Ethernet (PoE+) ports, the NVRs can record and manage single-sensor IP cameras up to 4K resolution and come with up to 32TB internal storage. Customer Login. 168. Make sure your mouse is plugged in the back. Low: Oct 01, 2019:. 4. This article will outline the information required for a Password Reset Form. warnings, and more. 45: 12/28/2015: VMAX Flex: 0. Network Setup For A VMAX A1. 3. Click on the back arrow (to the left of the flowchart) to go back to your previous option in the flowchart. If you are receiving a “Bandwidth Limit Error” message on your VMAX® IP Plus, the total throughput of all cameras connected with your NVR is exceeding the 80 Mbps limit. Fill out device information in the device manager. Specify any other additional Event types that the user will be notified. However, cameras that are sold in a ‘bundled system’ may not function properly as they are. To set the Motion Area: From the Setup Menu, click on Alarm, then select Camera Alarm. Default ID: admin. If you're still having trouble or need more information, please call us today at (866) 446-3595. Get help from Digital Watchdog’s Technical Support professionals. The VMAX® IP G4™ is an NDAA and TAA compliant, easy to use embedded PoE network video recorder (NVR) that allows you to. Before using the system, please read this User Manual and keep it for future reference. To assign cameras from a VMAX® IP Plus™ to an HD Spot Module by RTSP: Open a web browser (Internet Explorer is recommended) and connect with the Web Viewer of the HD Spot Module. ) Click the Check button to check for available updates. 160. Navigate the menu to the Hard Drive menu (System > HDD). TCP/IP Port: 9010. 255. Click the OK button, then select Yes for the confirmation pop-up. Sites contain the network connection information that Pivot CMS uses to communicate with your recording unit. To verify that the currently installed firmware version is up-to-date on your recording unit, you may either check the unit’s web page (under the Software tab) or. Unauthorized Dealer Policy. Note: If you are experiencing recording issues with your VMAX® IP Plus and do not believe that it is due to the system recording settings, check out Troubleshooting Recording Errors For A VMAX IP Plus. digital-watchdog. Use the following flowchart to troubleshoot DDNS connection issues. Subnet Mask: 255. Quickly find and download information about our products, including manuals and documentation to install and get the most from. VMAX IP Plus. 1 * Digital Watchdog DW-VMAX480D 8 2. 31-v6. Product Calculator Determine the necessary bandwidth and storage you need to operate our products. This is required in applications where the IP cameras are located on a segmented camera network of the DW Spectrum server. Digital Watchdog's VMAX mobile viewer for iPhone, iPad, and iPod devices is a free app that allows users to connect, view, search, setup, and control Digital Watchdog's. 0. VMAX Flex 4- and 8-Channel Firmware v3. It is a good maintenance habit to ensure that the VMAX® unit’s firmware is kept up-to-date as each release version may include patches, system updates, or even new features. net as the server. DW-VP12xT8P. 2. Digital Watchdog® Introduces Next Generation VMAX® IP G4™ NVRs . 0. 4. Next, click on “Network” and select the. 1. Click the Search button to scan the network for connected cameras. Click the Save button to apply the change. Related Manuals for Digital Watchdog Vmax 960 H. Click the Upgrade button, located next to the current firmware Version. Use the power cord, which is supplied or recommended by the supplier, or it may cause a fire. If you have the Cox branded app, you will need to. The. 6. Apr. 160 and a Gateway Address of 192. ) Click the Check button to check for available updates. 0 firmware update interrupts Push Notifications for DW Mobile Plus: Recording management is unaffected, push notification fails: Low: Dec 15, 2021 From the HDD Menu, check the Capacity and Free Space of the hard drive. Remove the old hard drive. net as the server. VMAX Series (960H) VMAX A1 Series (2. It states on the DW website. Help Desk Software by HappyFox. By forwarding ports. This article will outline basic troubleshooting for recording errors or if the VMAX A1 Plus has stopped recording completely. Do not disassemble or reassemble the product. Supported / Affected Devices: VMAX® Series (Legacy)Home > DW Product Help > DW Recording Servers > DW Standalone Units > VMAX A1 Series > Troubleshooting > Recovery Firmware For The VMAX A1 (2. VMAX® A1 PLUS™ SERIES DVRS. Click on the Security tab, then click the Custom Level button. 1. 1. 3 VMAX A1 G4™ DVR 1. Help Desk Software by HappyFox. “VMAX” applies to the VMAX Series (Legacy), 960H applies to the VMAX 960H Series and VMAX Flex Series, and VMAX A1 applies to the VMAX A1 Series (2. 168. For Immediate Release . 1. Up the Coax (UTC) remote configuration is available with all compatible cameras. 4. Check for any Bad Blocks or if the drive Temperature is exceeding 65o C. 0. 0. VMAX A1 Plus Series . Solution. Vmaxd1 advanced h. 1. Enable Use DDNS. (87 pages) DVR Digital Watchdog VMAX A1 DW-VAONE 41TB User Manual. Note: It is recommended to troubleshoot recording issues directly at the DVR with a connected display monitor and USB mouse. 2. Testimonials. 3. Default ID: admin. Contact Tech Support. 264 hd-sdi 1080p resolution digital video recorder (85 pages) DVR Digital Watchdog VMAX960H CORE User Manual. 168. 160 and Gateway – 192. Affected Model Numbers: VMAX A1 Plus DVRs (DW-VA1P4xT, DW-VA1P8xT, DW-VA1P16xT) New Firmware Version: v1. 1. Related Articles. Stage 2 – Product End of Life (EOL): The product has been discontinued and. Date Created: March 2, 2020-----Recording Errors. The VMAX A1 PLUS is a product series from Digital Watchdog that offers high-quality video surveillance solutions for various applications. The Setup Menu will display. 2020 Customer. 5 · 1. com digital-watchdog. For Immediate Release . 168. My Watchdog. Part 1: VMAX Plus Mobile App Setup. 446. 80. 3595, Monday – Friday 9:00 am-8:00 pm EST. You are using an unsupported browser. For Sensor setup, access the Alarm settings menu of the VMAX IP Plus. If the HDD temperature. Click on the back arrow (to the left of the flowchart) to go back to your previous option in the flowchart. DW® Logo Merchandise. Hd over coax dvrs (2 pages) DVR Digital Watchdog HDF1212E User Manual. Last Edit:. 1. The Digital Watchdog Support KB is currently undergoing construction. Password Password Reset Forgot Password Password Recovery NVR Spectrum Blackjack. The VMAX is the most advanced H. 1. **NOTE: If you are trying to install an HDD for the VMAX® A1 Plus model option that does NOT include a local storage HDD ( DW-VA1P16 , DW-VA1P8 , DW-VA1P4 ),. If a test email has still not been received after five (5) minutes, try the following troubleshooting steps: Restart the DVR. Mount and install all necessary cameras and external devices. 3595 : sales@digital-watchdog. Click on Device, then select Audio. The target url is a user manual for the VMAX® IP Plus™ NVR, a standalone network video recorder that supports up to 4K IP cameras and offers CCIP™ system encryption. By default, the NVR is set to an IP Address of 192. Quickly find. digital-watchdog. Log in as the Administrator, right-click with the mouse, and select Menu to open the system’s Setup Menu. DW® Logo Merchandise. 1. DVR Digital Watchdog VMAX IP G4 DW-VG416 T16P Series User Manual. Page 2 BACKING UP FOOTAGE ON A VMAX™ SYSTEM Step 2. 64 Older Firmware Version: v1. CMS Software Crashes![][1] **CMS Software Crashes** ----- **Affected Roles: **Administrator **Related Digital Watchdog VMS Apps:** Pivot CMS, C3CMS **Complexity. To set up a DDNS address for your DVR: At the DVR, navigate Setup Menu > Network > DDNS. The DDNS is a static “stand-in” address for your router’s Public IP Address that can be configured through the DVR. Enter the network connection information from the DVR. Note: If you have not completed the Network set up process, please read the following article most relevant to your DVR model: Network Setup For A VMAX DVR. If the HDD temperature is exceeding 65o C, shut down the VMAX A1 Plus and allow ample time for the unit to cool. Choose from either dwddns. Default LoginVMAX Series (960H) VMAX A1 Series (2. See also: iMessage Won’t Send Pictures. AVI Export Function. The VMAX A1 G4 Universal HD over Coax 16-Channel 4K DVR from Digital Watchdog records HD analog, HD-TVI, and standard coax signals in up to 4K resolution. DW®. Refresh the web page and log in to the Web. Digital Watchdog engineering has discovered an issue where the VMAX A1 Plus™ is prevented from communicating with our Pathfinder (P2P) service in a timely manner. 0. 2. 0. 20-May-2020. Note:It is recommended to use either Google Chrome or Mozilla Firefox with the flowchart. digital-watchdog. com digital-watchdog. 1. (87 pages) DVR Digital Watchdog VMAX A1 DW-VAONE 41TB User Manual. My Watchdog. 17-Jul-2023. Complexity: Medium to High. 0 or newer. Right click and select “Export” or “Backup” (depending on your model). Quickly find and download information. Default Settings. 1. Help Desk Software by HappyFox. 52). Replace the four screws at the back panel of the DVR to secure the top cover. . Download and install the VMAX Plus mobile application from your mobile device’s application store. Last Edit: December 8, 2021----- Default Logins. In the app, locate the Push Notification or Push Set toggle settings (below the viewing channels. Up the Coax (UTC) remote configuration is available with all compatible cameras. 1. 1. Insert four mounting screws to secure the hard drive to the inside of the DVR. Troubleshooting. 4. 1. Skip to content Agent Portal. Choose from either dwddns. DW Resource Library. Signs of Caution and Warning Warning: This sign indicates that the user could die or be seriously wounded if. 0. Requesting a Password Reset. Check Firmware Version Log in to the VMAX® IP Plus as the Administrator or as a user with administrator rights. 3. Complexity: Medium to High. Tags. Enable the “Use Pathfinder” setting to activate the PathFinder (P2P) service. DW-VP16xT16P. 9 MB) · Digital Watchdog VMAX Flex Manual (PDF, 5 MB) · Digital Watchdog VMAX Flex Quick Start Guide (PDF, 1. Please update your browser to the latest version on or before July 31, 2020. When troubleshooting video loss or video issues with the VMAX IP Plus, consider the following: Power Cycle. 264 Digital Video Recorder. 1. The following information is the default Network and System settings of the VMAX A1 Plus: Local IP Address: 192. Use the following flowchart to troubleshoot video display issues when using the web viewer to monitor your DVR. Known Issue: Digital Watchdog VMAX ® A1 Plus™ Rebooting. manual Digital Watchdog VMAX A1 Plus. Check for any Bad Blocks or if the drive Temperature is exceeding 65o C. However, cameras that are sold in a ‘bundled system’ may not function properly as they are intended to be used. To add a new VMAX® A1 Plus™ device- Launch the DW Mobile Plus™ application on your Android® or Apple® smart-phone or tablet. Click the “Get Stream” button, then click the “Setup” button for the REC. Next, click the “Setup” button for the 2nd. My Watchdog. 1 . This DVR features one HDD bay and comes. Under the General tab, locate the IP Address and Port value for your connection needs. Get help from Digital Watchdog’s Technical Support professionals. VMAX IP Plus Series. Place the DVR in its final position. Scroll through the Settings section and select either Allow or Prompt for all setting controls under the “ActiveX controls and plug-ins” section, then click the OK button to confirm and close the Security Settings window. Upgrading Firmware For A VMAX DVR Note: As of January 2021, the VMAX (Legacy) DVR is no longer supported by Digital Watchdog Technical Support for service or troubleshooting. SSF footage. To verify that the currently installed firmware version is up-to-date on your recording unit, you may either check the unit’s web page (under the Software tab) or. Power the camera off, then back on again to power cycle the camera. Check for any Bad Blocks or if the drive Temperature is exceeding 65o C. 1. By default, most Digital Watchdog MEGApix® cameras are assigned to the IP address of 192. 2. VMAX IP Plus - Advanced Camera Management Menu. Complete the form below and a DW ® technical support representative will be in touch or check the status of your existing support ticket. In certain situations, a Digital Watchdog Tech Support Agent may request to begin a virtual session for resolving a support issue. DW Spectrum ® addresses all the primary limitations of managing enterprise-level HD video while boasting the industry’s lowest total cost of deployment and ownership. 9262 sales@digital-watchdog. VMAX A1 G4 (4K) – Recovery Guide-----Affected Roles: Administrator Last Edit: August 3, 2023 System Recovery. Enter the camera’s. 0. 2. VMAX® A1 Plus™ Universal HD over Coax 8-Channel Digital Video Recorder Find a Reseller Request a Demo Contact Us FAQs. 866. Fill out device information in the device manager. PathFinder™ P2P web access is not supported by this version. 0. In the event of System errors, software corruption, or display issues, Recovery Firmware files can be applied as a final troubleshooting step. 1. 255. 0. plans to file a lawsuit against Media Matters on Monday, Elon Musk said in a post on X, the social. It also includes the specifications, features and accessories of the NVR. If you wish to modify or create a new user, then it must use the above password requirements. 3595 [email protected] Tags. 1MP) Navigate to the System Information menu. Use the following flowchart to troubleshoot DDNS connection issues. 37512 If you're still having trouble or need more information, please call us today at (866) 446-3595. 17-Jul-2023. Provide the device’s IP address, port, username, password, hardware type, etc. Download the recovery firmware files from the link above. The VMAX A1 Plus (5 MP) and VMAX A1 G4 (4K) DVRs feature Audio-In and Audio-Out (I/O) support, which enables users with the ability to. Descargue o manual de usuario de VMAX A1 Plus e aproveite. Amazon Secured Card. Replace the top cover of the unit. It insures more than 850mn accounts at 4,700 lenders, and is charged with finding a. Click on the Security tab, then click the Custom Level button. Related Digital Watchdog VMS Apps: DW Spectrum IPVMS. 2. 2 System Setup 1. Technical support and maintenance services are available. 2. Next, click the “Setup” button for the 2nd. Digital Watchdog End of Support Life (EOSL) Products List DW Spectrum - FQDN or Allowlist for DW Cloud Access MEGApix ANPR - Best Practices and Setup Recommendations DW Blackjack RACK - Collecting Dell SupportAssist Logs VMAX IP G4 - Recovery Guide 10/24/2023 - Release Notes - DW Spectrum IPVMS Software Update v5. 1. VMAX 960H Flex Manual. Product description. Right-click in the Live View area, then select “Menu”. 160 and Gateway – 192. Sign in to filter reviews 5 total ratings, 5 with reviews There. The PathFinder menu will display the recorder’s PathFinder ID and QR Code. VMAX Flex 4- and 8-Channel Firmware v3. Click on the Record icon. All three (3) versions of the recovery firmware will be downloaded. Jason, I found the following for DVR Vmax Flex: Reset procedure is as follows, Press and hold the OK button on the remote for 45 seconds, it will beep many times, a screen will pop up and ask you to reset, select YES. Click on the . DW University. If you include the incorrect version or more than one version on the USB, the. Case Studies. This model can be identified by the part number on the sticker, starting with “DW-VMAX”. 2. Real-time 960h recording (113 pages) DVR Digital Watchdog VMAX480 User Manual. Maintenance (5) VMAX IP PLUS (71) VMAX A1 Plus (51). My Watchdog. Supported/Affected Devices. Do not touch the product with wet hands. Default User ID: admin. Product Description. To report an issue with this product, Self-Publish with Us. Product Calculator Determine the necessary bandwidth and storage you need to operate our products. 1. Digital Watchdog VMAX IP Plus 16-Channel PoE NVR - Network Video. Digital Watchdog VMax Flex DW-VF8 User Manual (122 pages) H. DW-VMAX480 = VMAX480. Choose from either dwddns. VMAX A1 Plus Series (5 MP) VMAX IP Plus Series. Technical support and maintenance services are available. **NOTE: If you have already created a password prior to updating the VMAX® IP Plus to v1. Please update your browser to the latest version on or before July 31, 2020. Camera Color Control, Covert Channel, Digital Zoom in live and playback, Import and export settings Playback Functions: Calendar, Event search, Smart motion search, Thumbnail search, Timeline. VMAX A1 Plus (34) Setup (25) Troubleshooting (4) VMAX A1 Plus Flowcharts (5. This article will outline the information required for a Password Reset Form. Page 1 Quick Start Guide Quick Start Guide STEP 1 – CONNECTING THE DVR STEP 2 – POWERING UP THE DVR 1. The Status at the bottom of the window will indicate if a P2P. The feature is available for all MEGApix ® single-sensor IP cameras as well as VMAX IP Plus NVRs. Last Edit: October 11, 2023. 52) VMAX® A1 Plus™ 8-channel (v1. M. Digital Watchdog engineering has discovered an issue where the VMAX ® A1 Plus™ is prevented from communicating with our Pathfinder. . If you are receiving a “Bandwidth Limit Error” message on your VMAX® IP Plus, the total throughput of all cameras connected with your NVR is exceeding the 80 Mbps limit. Carefully place a hand on the hard drive, to hold it in place, and turn the DVR over. 6mm fixed lens P/N: DWC-V7253WTIR - Qty. The discovered cameras will display their Protocol, IP Address, and Model information. In the DW Spectrum® IPVMS desktop application, right-click on the server. Digital Watchdog (DW-VP123T8P) 3 Terabyte. The Digital Watchdog VMax A1 2. 0 app on your computer for your Cox Business Security Solutions service. This feature enables the analog Star-Light Plus™ camera to automatically change between color images during daylight or well-lit situations, then switch to a monochrome (black & white) image during night or low-light. Use the links below to acquire the up-to-date firmware file from the Digital Watchdog website. Click on the Pathfinder Use dropdown and select On. Digital Watchdog recommends avoiding connecting an external PoE switch directly to the VMAX IP Plus as this may potentially damage the system. 0. Please update your browser to the latest version on or before July 31, 2020. This article will outline how to test a NIC for a VMAX standalone unit using a Macintosh OS computer. Related Digital Watchdog VMS Apps: DW Spectrum® IPVMS. This will make the upcoming steps easier. 1 MP) Upgrading Firmware For A VMAX A1 Plus (5 MP) If the unit is up-to-date, continue to the next. Digital Watchdog DW-VF16500G VMAX-FLEX 16ch Hexaplex. Buy Digital Watchdog VMAX A1 Universal HD 960H 32-Channel DVR with 8TB HDD featuring Record from and Manage Up to 32 Cameras, Up to 960H Recording Resolution, 8TB HDD Storage, Expandable Up to. Each camera channel will. To enable ONVIF in an Axis camera: Locate the camera on the network. 64, VMAX A1 G4 v1. This PDF guide covers all the features and functions of the DVR, from. Connect a local display monitor (HDMI or VGA only) and a USB mouse to the NVR. DW-VMAX = VMAX. If the video issue persists, continue with the recommendations below. VMAX IP Plus 16-channel NVR Learn more. Software. Get help from Digital Watchdog’s Technical Support professionals. 0. Default ID: admin. Refer to their individual 1. 264 hd-sdi 1080p resolution digital video recorder (85 pages) DVR Digital Watchdog VMAX480 User Manual. If the network issue was caused by a power interruption, power-cycling the NVR may re-establish network communication with the router. If you wish to modify or create a new user, then it must use the above password requirements. 9262 sales@digital-watchdog. Blog. The VMAX® A1 Plus™ can record 1080p video at real-time 30fps. Click the photo of your keypad or choose from the list below. This Remote Technical Support Service is a great way for System Integration Professionals and Licensed Installers to receive remote assistance to help resolve a variety of issues and answer product configuration questions. Help Desk Software by HappyFox. Click the Apply button, then the OK button to save the changes. Related Digital Watchdog VMS Apps: C3CMS. The PathFinder menu will display the recorder’s PathFinder ID and QR Code. Compton, an industry pioneer in DFIR and Forensic Video Analysis. Customer Login. Listen. This will enable the use of the . Refer to their individual When the DVR boots up, it will be in protective mode 4-Channel 8-Channel 16. When paired with the revolutionary. Complexity: Medium to High. Contact Digital Watchdog service; Troubleshooting; Security information; Click to enlarge image: We recommend checking out our talk threads on the Digital Watchdog VMAX 960H Flex 16-Channel DVR DW-VF960H164T, which address similar problems using connecting and setting up Digital Tape Recorders (DVRs) Digital. 4. 00 MB: Download: View All Software. This article will outline how to set up Email Notification settings for the VMAX A1 Plus and. 1.